Customer emails answered from your own policies.
A 7-day pilot on one support inbox, nights and weekends included. Every reply is written from your shipping, returns and product policies, and anything unusual comes straight to you.
- $149 for 7 days, credited to month one, money-back
- Live within 1 business day of getting inbox access
- Then optional $1,100/month, cancel by email
“To receive free standard shipping, your cart must total $50 or more before taxes and after any discounts or promotions have been applied.”
“Orders below $50 ship for a $9.99 flat rate.”
“Please note that free shipping is valid only for the subscription portion of an order.”
Policy lines quoted word for word from the store's own published shipping policy (captured 29 Oct 2026). The question is written the way customers ask it; the answer is our real draft.
Three steps. Your rules, your policies.
- 1
Pay $149 and connect one inbox
Gmail, Shopify Inbox, Gorgias or Zendesk, plus your shipping, returns and product policies.
- 2
We go live within 1 business day
Replies follow rules you approve. Refunds over your limit, complaints and legal questions come straight to you.
- 3
Read the log, then decide
A daily log of every reply and every hand-off, and an end-of-week summary. Continue, and the $149 comes off month one.
Support that sounds like your store.
Written from your policies
Answers quote what your store already published: shipping, returns, product details. No guessing.
Hard cases come to you
Refunds, policy exceptions, medical or safety questions are always yours to decide. We pass them over with the context.
Nights and weekends
Email and chat support, day and night, in your customers' language. Month-to-month, cancel by email.
A 7-day pilot. Everything on this list.
What you get
- Seven days of live replies on one support inbox or helpdesk, nights and weekends included.
- Every reply written from your own shipping, returns and product policies.
- Escalation rules you approve: refunds over your limit, complaints and legal questions come straight to you.
- A daily log of every reply sent and every message passed to you.
- An end-of-week summary: volume, reply times and the top questions.
Credited to your first month if you continue.
Start the 7-day pilot$149 for 7 days, credited to month one. Email us to book; we reply with a card payment link.Then $1,100/month for email and chat support, day and night: optional, cancel any time
Start monthly support: $1,100/month
Questions owners ask
AI writes the first draft; a person checks every reply before it goes live. Questions: hello@porchandbell.com
What access do you need?
A login to one support inbox or helpdesk, such as Gmail, Shopify Inbox, Gorgias or Zendesk, plus your shipping, returns and product policies. You can remove our access any time.
How long does it take?
Live within 1 business day of getting access. The pilot runs 7 days.
Can I cancel?
The monthly plan is month-to-month. Cancel by email, no notice period.
What happens after the $149?
If you continue, the $149 comes off your first month at $1,100. If not, nothing else is charged.
What happens to questions you can't answer?
We pass them to you with the context. Refunds, policy exceptions and medical or safety questions are always yours to decide.
Try it for a week.
$149 for seven days of support, credited to month one.
Start the 7-day pilot$149 for 7 days, credited to month one. Email us to book; we reply with a card payment link.